stc Group, has signed a strategic partnership with Nexthink, a global leader in Digital Employee Experience management. The partnership will implement digital employee experience (DEX) management solutions to enhance stc Group service delivery and retain its position as a world-class digital leader. stc Group is a global digital enabler, comprising 13 subsidiaries across the Middle East, North Africa and Europe. The Group has diversified its offer over the years and is now a provider of innovative digital products and solutions, encompassing digital infrastructure, cloud computing, cybersecurity, Internet of Things (IoT), digital payments, digital media, and digital entertainment. Since the implementation, stc Group improved their DEX scores by over 50% – resulting in fewer ticket escalations, faster issue resolution by 20% and happier, more productive employees.

Source: The North Africa Journal August 09, 2024 12:10 UTC