Customers of major phone and internet firms will now get more compensation when something goes wrong with their connection. Under the updated Ofcom compensation scheme, you will now get £10.34 per day in compensation if your internet or landline stops working and is not fixed after two full working days, up from £8 previously. James McCaffrey, from TotallyMoney says: 'Ofcom has cut the amount of time you’ll need to wait for unresolved landline and broadband complaints, and increased the amount of compensation you’ll receive. If you use any of these providers, you will be eligible for compensation when something goes wrong:BTEEHyperopticPlusnetNow BroadbandSkyTalkTalkUtility WarehouseVirgin MediaVodafoneZen InternetHow do you claim compensation? Your provider should pay your compensation automatically if there’s something wrong with your service.

Source: Daily Mail April 09, 2026 00:11 UTC