You’re Terminated: Why Customers Stop Doing Business With You - News Summed Up

You’re Terminated: Why Customers Stop Doing Business With You


Customers today are willing to switch brands or companies faster than ever. The study, which surveyed more than 1,000 consumers ages 18-65 and was weighted to the U.S. Census for age, region, ethnicity and gender, also revealed the reasons why customers switch. It claimed that 70% of customers leave simply because of an employee or the company acting like they don’t care. If you are going to make your customers wait, then tell them how long it will be and give them the option of having a call-back. Something else that’s interesting—and important—especially depending on the type of business you’re in, is that age makes a difference.


Source: Forbes September 26, 2021 12:00 UTC



Loading...
Loading...
  

Loading...