Homebase, B&Q, House of Fraser, Sports Direct and WHSmith have been rated the worst online retailers in the UK, according to an annual Which? Shoppers complained about Homebase.co.uk ignoring complaints and selling products that were out of stock in a survey of more than 7,500 Which? The highest rated shops were all specialist retailers, topped by LizEarle.com, RicherSounds.com and WexPhotoVideo.com which all achieved an overall customer score of 93%. (Image: Bloomberg)HouseofFraser.co.uk received complaints about its delivery costs, while one WHSmith customer said: "I ordered something only to be told three months later that it was out of stock." "A big part of this has been improving our website, and we've already made hundreds of changes, such as introducing a new 'search and filter' function and adding over 16,000 products online."

Source: Daily Mirror December 10, 2019 17:59 UTC