So in April, Shum set out to have the Service Canada mistake corrected. "Of course when you call [Service Canada], every call is a three hour wait," she said. "No one knew what was going on so I decided to go into Service Canada." "To hear this example where we have this poor woman who's been declared dead who's not, waiting hours and hours to try to get some attention from Service Canada, it's unacceptable." Service Canada respondsIn a statement to CBC News, Service Canada said in December 2021, a date of death was added to Shum's file indicating her as deceased as of Oct. 15, 2021.

Source: CBC News September 08, 2022 10:18 UTC