She said she called the American Airlines’ customer service hotline to see if the plane was still at the airport, only to be told to file a complaint online. It's one thing to have a lousy customer service experience and have it end with the disconnection of the call. Our team conducted an investigation, which included speaking to a representative in Phoenix, Ariz., and a senior agent based in our Raleigh/Durham, N.C. office,” said an American Airlines representative in a statement. Our research also shows that these representatives were immediately on other calls after Ms. Margolis disconnected her call with American. “American researched these allegations, and we are unable to substantiate any of the claims made by Ms. Margolis.

Source: Fox News May 03, 2018 00:45 UTC