Q: I used my U.S. Bank Visa card points to buy three economy tickets on American Airlines to attend a destination wedding in the Dominican Republic. And when I ask American Airlines, they just refer me back to U.S. Bank Visa. You already paid for three tickets using your points via U.S. Bank Visa. American Airlines should have seen the problem and made an exception to its refund rules. Escalating this to a higher level, with one of the American Airlines executive contacts I publish on my consumer advocacy site, Elliott.org, might have helped.

Source: The Herald January 21, 2023 15:42 UTC