A thriving customer service culture is a powerful force. It’s a feeling that “the way we do things around here” is pro-customer and, not incidentally, pro-the-people-who-serve the customer. gettySo what is a customer service culture? Your customer service culture, for better or for worse, has two primary elements:1. © 2021 micah@micahsolomon.com Four Aces Inc., Micah Solomon, President(For a printable copy of the Solomon Service Culture Matrix, email me – forbes@micahsolomon.com – and I’ll hook you up. )

Source: Forbes January 10, 2021 19:11 UTC