"The customer is always right" is an oft-heard adage for those who work in public-facing jobs. MacLeod wasn't working that day, but after the employees filled her in on Monday, she took to Twitter to share the story and decry "the customer is always right nonsense." Can we do away with the customer is always right nonsense. "They're more concerned about what the customer thinks, and the customer being happy, than their staff. Even though … as she said, the customer isn't always right."

Source: CBC News May 16, 2019 12:35 UTC