For many accustomed to physical locations, digital banking has always been an option, one that worked for most but just isn't for them. Some may even go so far as to claim that digital banking has been over-hyped and that people will always prefer a human touch. Mobile banking in particular has become incredibly popular due to the widespread use of smart-phones across all socio-economic groups. NCBA in particular has embraced this by releasing their newest initiative dubbed #GoCashless aimed at educating consumers on the use of digital banking channels. While we look forward to a time where we can move free-er and interact with more people, it would be naive to think that digital banking will go back to a place where it will be optional.

Source: The Star April 29, 2020 04:52 UTC