The meter they installed was charging us for the equivalent of seven householdsIn May last year I asked Thames Water to fit a water meter at our property, which should have saved us money with lower bills. Fast forward to March this year, after we had moved out of the property, I receive a bill for £1,880. Thames Water, again, admitted this was an error and the money wouldn’t be taken. I have just discovered it has taken the £1,880 from my account, plunging me into my overdraft, and taking away all my holiday money. As a gesture of goodwill, we’ve now cancelled this bill and refunded any credit on the account.

Source: The Guardian May 06, 2018 06:00 UTC