But tech support veterans and mental health experts said there were other ways to get better tech support or maybe just make it more bearable. You can also find excellent tech support in competitive markets like domain name providers, where operators such as Hover and GoDaddy receive high marks. Take regional internet and phone service providers like Logix and WOW, which rank near the top in customer support surveys. Of course, companies rated best for tech support often charge more for their products or they may charge a subscription fee for enhanced customer care so the cost of helping you is baked in, as with Apple’s customer support service, AppleCare, and the Amazon Prime subscription service. Mr. Valenti, like several other tech support workers who have posted confessions online, said rudeness generally gets customers placed on hold for long periods or “accidentally” disconnected.

Source: New York Times July 03, 2016 23:09 UTC