CEOs shepherd organization-wide choices about creating and allocating resources to the right places in the right way at the right time over time. Yet, most CEOs are not strategic personally about the choices they make around their own time allocation. One fix is more specificity around their attitude and role as Chief Enablement, Enforcement, Enrollment, or Experience Officer in line with their organization’s strategy, culture, organization and operations. Additionally, they must own the strategic, organizational and operating processes. Just as culture, organization and operations must be aligned with one of four over-arching strategic choices—design, produce, deliver, service—so must CEOs’ attitudes.
Source: Forbes June 05, 2018 13:30 UTC