Arthur BlankOwner of the Atlanta FalconsWhen Arthur Blank ran Home Depot Inc., he tried to spend up to half his time wearing an orange apron in his stores. To get the bluntest feedback possible about his business, he had to directly interact with his customers. “If you’re really willing to subordinate your feelings to what the people you’re serving are telling you” he says, “they’ll be honest with you.” Mr. Blank has taken that same approach as owner of the National Football League’s Atlanta Falcons. The Falcons’ Mercedes-Benz...

Source: Wall Street Journal February 02, 2019 05:03 UTC