She took her complaint to Telecommunications Disputes Resolution (TDR), the external dispute scheme for the telco sector. The woman had held the same phone number for many years, taking it with her when she changed providers. 123RF Telecommunications Dispute Resolution resolved 1008 complaints about mobile and broadband providers in the second half of 2020. SUPPLIED Despite improving over the second half of 2020, Vodafone still had the highest rate of complaints for both mobile and broadband services. Vodafone spokesman Rich Llewellyn said the TDR complaints process gave telcos a chance to remedy issues, which Vodafone had done in almost 99 per cent of cases.

Source: Stuff April 14, 2021 17:00 UTC