Here’s what you have been telling me and this is what the rules actually say about returning unwanted goods. The next day Val cancelled the order but the trader rejected this, pointing to the contract. This means that the Consumer Contract Regulations apply, which generally mean that you can return the goods within 14 days of delivery and receive a full refund (no questions asked). He decided to return one of them but this was rejected by the retailer, who claimed: “CDs are exempt from the Consumer Contract Regulations”. The Consumer Contract Regulations govern purchases online and these cases are also often governed by the Consumer Rights Act 2015.

Source: Daily Mirror November 24, 2019 09:00 UTC