IT is easy to say sorry, but making it a meaningful apology requires positive action. In early August, I was enticed to order what was advertised as fresh purple corn from an online store called HomeGrown Organics. I immediately took photos of the rotten vegetables and sent it to HomeGrown Organics the next day. “Sorry” may be a powerful word when you put meaning to it, but it becomes just a word when overused. Being sorry is not enough when you just say it without doing something to correct even minor infractions.

Source: Manila Times October 22, 2017 17:03 UTC