A slowing in visitor growth is all the more reason to make sure tourists coming here go home happy. But the rapid growth in overseas arrivals has caught out some tourism businesses that have failed to deliver the sort of service visitors expect and deserve. AMANDA CROPP/STUFF Tourists negotiating our narrow winding roads don't need the added distraction of worrying about the brakes in their rental vehicle. When tourists with legitimate gripes get fobbed off or simply don't know where to go for help, that compounds the indignation. Take Scottish visitor John Barrett, who was recently accidentally overcharged $930 for a short Wellington taxi ride.

Source: Stuff February 10, 2019 00:01 UTC