Johnson’s brief struggle underscores the fact that many medical providers, health care organizations and insurers have work to do to make their digital services more user-friendly. As the system transitions to deliver more online access, though, people of all ages complain about digital health care portals and websites being confusing and needlessly complicated. “We want to make the experience seamless on every device.”The Digital DivideMuch is at stake as more components of the health care system move online. Consumers on the wrong side of the so-called "digital divide" will increasingly have their options for first-rate care limited. They also are the highest users of the health care system.

Source: Forbes March 15, 2019 15:56 UTC