What's it really like to work in a bank? Bank staff said the regulatory push to remove sales-based incentives had been replaced by a regime that was just as tough, but instead focused on customer experiences. It followed an earlier revelation from an ANZ staff member shown the door for making money "appear". AVOIDING SURVEYSStaff at other banks were also putting significant effort into avoiding customer satisfaction surveys, one bank worker said. Financial Markets Authority spokesman Andrew Park said issues raised about performance tracking at banks highlighted concerns raised in its conduct and culture review of bank incentives.

Source: Stuff July 03, 2019 20:03 UTC