The error, which was initially interpreted by some as a phishing expedition, was immediately recognized by the company. The company's rapid response provides an opportunity to set some guidelines on what to do and what not to do when things go wrong in technology environments, on the basis that everyone, even the most prepared, can make a mistake:1. In a technology environment, we can all make mistakes: winning trust is about recognizing problems and solving them quickly and effectively. Typically, when hackers discover a problem or weakness, they notify the affected company to correct it. As in life generally, when you make a mistake, admit it straight away, then set to fixing it and accept the consequences.

Source: Forbes August 31, 2017 18:31 UTC