Five ways to dramatically improve your customer feedback survey response rates. Make it relevant - too many surveys ask too many questions that are irrelevant to the customer and their experience. - too many surveys ask too many questions that are irrelevant to the customer and their experience. Ask for more than a score - almost all surveys ask customers to provide a score or rating. - almost all surveys ask customers to provide a score or rating.

Source: Forbes September 23, 2017 18:00 UTC