A typical consulting engagement for me with a property involves mystery shopping, customer service and proactive hospitality training, workshops, and ongoing advisory services. Micah Solomon, Senior Contributor, Forbes; customer service and hospitality consultant; author, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets: The hospitality sector is going through an industry-wide catastrophe of proportions we’ve arguably never seen before. We’re not advising people to abandon their core business, but to diversify their business and find revenue in other ways. All of this is covered step-by-step in our on-line Relaunch Tool Kit for Restaurants & Bars to help restaurants navigate this. Coldren: While many of our hotel clients haven't really come back online yet, there's a lot of innovation and creativity in the restaurant scene.

Source: Forbes May 22, 2020 22:18 UTC