The retail banking industry is undergoing another major shift, and the future looks high-tech, sophisticated, and, for big banks, very urban. So what has changed? Photo: Shaumbé Wright/The Wall Street JournalWells Fargo & Co. faced a two-day stretch of systems failures that frustrated customers’ and employees’ efforts to access their bank accounts and view money from direct deposits. Scores of customers complained Friday morning on social media that they were unable to see paychecks deposited into their accounts via direct deposit. Some of the bank’s employees also said their paychecks weren’t showing up in their Wells Fargo accounts.

Source: Wall Street Journal February 08, 2019 17:51 UTC