Lush, Savers and Smyths share equal billing as best retailer but John Lewis slips to 10thWH Smith has been rated the UK’s worst high street retailer as shoppers panned its customer service and store standards. readers, reclaiming its unwanted crown as the UK’s most unloved retailer from the supermarket Morrisons, which came bottom last year. : “I find WH Smith very expensive and its stores need updating.” Another shopper summed up the retailer’s troubles, branding it “hugely inferior to what it was in the past”. “If you are an investor then WH Smith is one of the best retailers in the country; its share price performance and profitability are a huge success,” he said. “But a lot of its practices don’t sit well with customer service.”A WH Smith spokesperson said: “Only 184 people commented on WH Smith as part of this survey.

Source: The Guardian May 27, 2018 22:52 UTC