Bev Fitzsimons , CEO The Point of Care FoundationThe use of patient and staff narratives should be embedded across the NHS and social care system to humanise and improve the quality of healthcare, argues Bev FitzsimonsTwo papers came across my desk recently discussing the importance of conversations, stories, and voices in the healthcare system. But not all conversations are the same, and Wu et al describe two broad approaches to enabling conversations to take place. But both interventions are counter-cultural to the prevailing zeitgeist in the health system for they do not deliver quick fixes. The idea that what constitutes “good” in healthcare consists of more than good biomedical outcomes has long been the view of the Point of Care Foundation. We believe these practices should be embedded across the NHS and social care system.

Source: The Times January 17, 2022 12:02 UTC