Vodafone NZ chief executive Jason Paris says his brief is to get his company into shape this year for an IPO in early 2020. Vodafone NZ spokeswoman Kathy Gliek confirmed outsourcing of IT roles did take place in late 2017, but would not confirm if the jobs went to Infosys, citing commercial confidentiality. Vodafone NZ customers currently have their support calls sent to helpdesks in Auckland, Wellington, Christchurch, or one of three offshore call centres - two in the Philippines and one in India. If Vodafone NZ does end up offshoring more call centre roles, rivals 2degrees and Vocus (owner of Orcon and Slingshot) can be expected to make hay. Paris said earlier that his brief as incoming CEO was to get Vodafone NZ into shape for an IPO in early 2020.

Source: Otago Daily Times March 10, 2019 20:14 UTC