After all, what will be required of Co-operative Bank customers will only be their National ID after the bank launched a digital account opening system late last year. After a period in which bank employees had been shrinking, they have started to pick up. While the management and supervisory staff increased, banks continued to shed clerical and support staff. Indeed, in 2019, banks introduced 31 new products and related charges in the market which were approved by CBK. Local banks have been talking of leveraging advances in artificial intelligence (AI), robotics and Big Data to improve their services.

Source: Standard Digital January 10, 2021 06:56 UTC