United has stepped up its apologies after initially standing by its decision to "re-accommodate" the passenger. United's stock tumbled briefly last week but has since regained its ground as investors basically shrug off the customer service debacle. During the first quarter, profits fell to $96 million, or 31 cents per share, from $313 million, or 88 cents, a year earlier. Excluding certain items, earnings came in at 41 cents per share, beating Wall Street estimates of 38 cents. Meanwhile, a metric called "PRASM," which refers to passenger revenue divided by available seat miles, was unchanged.

Source: Forbes April 17, 2017 21:13 UTC