United Continental Holdings’s 10 policy changes are being rolled out this year, with some already in place. After Dao refused to surrender his seat, another passenger came forward and offered to leave the plane in exchange for $1,000, United said. Policy changesThe company’s 10 policy changes are being rolled out this year, with some already in place. Additionally, United will refrain from demanding that seated customers surrender their spots involuntarily, unless safety or security is at risk. “The changes we have announced are designed to better serve our customers and empower our employees,” the airline said.

Source: Mint April 27, 2017 06:45 UTC