‘Re-Accomodate’Munoz initially apologized for “having to re-accommodate these customers” but the CEO called the passenger “disruptive” and “belligerent” in a subsequent message to employees. He called for the US Transportation Department to immediately suspend rules that allow carriers to overbook and remove passengers. United said initially that the flight was overbooked, its staff chose Dao among others and he didn’t want to get bumped. Incremental RiskThe incident poses an incremental risk of inviting a response from lawmakers, Buckingham analyst Daniel McKenzie wrote in a note to investors. Potential travelers finding similar fares on United and a competitor may choose the rival because of the video, he said.

Source: The Edge Markets April 12, 2017 00:11 UTC