By comparison, Mr. Munoz was a relative newcomer to the industry when he joined United in 2015 from CSX, the freight railroad where he had been president and chief operating officer. Despite his lack of direct industry experience, Mr. Munoz helped turn United around. The airline was harshly criticized for how it handled the crisis, especially an email Mr. Munoz sent to employees that seemed to blame Dr. Dao. That only inflamed outrage at the company and Mr. Munoz, who later agreed to drop a clause in his contract under which he would become the company chairman while staying on as chief executive. The next year, a dog died on a United flight after it was stored in an overhead compartment.

Source: New York Times December 05, 2019 13:27 UTC