“No one should ever be mistreated this way,” said Munoz, who also pledged to conduct a wide-ranging review of company policies. Screaming can be heard on the videos, but nowhere is Dao seen attacking the officers. No passengers on the plane have mentioned that Dao did anything but refuse to leave the plane when he was ordered to do so. United was trying to make room for four employees of a partner airline, meaning four people had to get off. When no one voluntarily came forward, United selected four passengers at random.

Source: Hindustan Times April 12, 2017 05:26 UTC