United CEO Oscar Munoz issued a statement on Tuesday apologizing to Dao without naming him. On Monday, Munoz issued a memo to employees defending the company but not apologizing to the passenger. More than 16 million United shares changed hands, the most for any session in a year. In the United States, social media outrage continued, with the incident trending on Twitter for the second consecutive day. This is the second time in less than a month that United has been caught in a social media storm.

Source: The Star April 12, 2017 01:30 UTC