United Airlines crews previously could be booked on flights until the time of departure. If there aren’t enough volunteers, airlines can pick passengers—on United, those who paid more for a ticket or fly frequently are less likely to be selected. United Airlines initially said that Dao’s flight, from Chicago’s O’Hare International Airport to Louisville, Kentucky, was overbooked, and its staff picked passengers to be bumped. United is reacting to pressure from the public-relations fiasco that blew up after the video spread on social media. While United is modifying its policy when it comes to booking its own crew, it didn’t say if the policy of overbooking flights will be changed.

Source: Mint April 15, 2017 17:26 UTC