Oscar Munoz defends staff in letter over man forcibly removed from overbooked plane saying they followed proceduresThe chief executive of United Airlines has described the passenger who was forcibly removed from an overbooked plane as “disruptive and belligerent”, and told the airline’s employees that they “followed established procedures”. In a letter to United Airlines staff, CEO Oscar Munoz said he was upset to see and hear about what happened but that he supported his employees. In a statement to media, Munoz said: “This is an upsetting event to all of us here at United. Federal transportation officials said they were reviewing whether United Airlines had complied with overbook rules. The US Department of Transportation said it was reviewing whether United Airlines had complied with overbook rules that require airlines to set guidelines on how passengers are denied boarding if they do not volunteer to give up their seats.

Source: The Guardian April 11, 2017 09:35 UTC