And the UPS Store's website, at the time, assured customers its "shipping experts … will inform you at the time of transaction of any restrictions that may cause problems." After hearing from Go Public, UPS Stores Canada resolved things with Oczkus. UPS Stores Canada (which oversees the franchise locations) and UPS Canada (which deals with the logistics of shipping) operate independently. UPS Stores Canada contacted Oczkus shortly after hearing from Go Public, offering to look into what happened. WATCH | Shipping bungle keeps oxygen device from family sick with COVID-19:Woman loses thousands sending oxygen device to Mexico The National 2:13 A Calgary woman sent an oxygen device to her family in Mexico, who'd been stricken with COVID-19.

Source: CBC News May 17, 2021 07:52 UTC