U.S. lawmakers threatened United Airlines (UAL.N) and other carriers on Tuesday with legislation aimed at improving customer service after a passenger was hauled down the aisle of a flight last month. Top airline executives testified to the House of Representatives transportation committee and promised to address customer service failures at the hearing held to consider ways to address passenger frustrations with problems such as overbooking. The industry breathed a sigh of relief after the four-hour hearing, in which lawmakers did not outline any immediate plans for increased oversight on the largely deregulated sector. "Munoz was joined at the hearing by United President Scott Kirby and executives from American Airlines (AAL.O), Southwest Airlines (LUV.N) and Alaska Airlines (ALK.N). "Clearly what happened was wrong," said Kerry Philipovitch, the airline's senior vice president of customer experience, at the hearing.

Source: The Star May 02, 2017 21:45 UTC