Customers who paid via direct debit will be refunded within 14 days but others might have to wait up to 60 days OLI SCARFF/GETTY IMAGESThomas Cook customers whose holidays were cancelled because of the company’s collapse may have to wait up to two months to receive full refunds, the aviation watchdog said. The Civil Aviation Authority said that while an estimated 100,000 people who had paid by direct debit would get their money back within 14 days, others would have to wait up to 60 days because it did not have all the paperwork it required from Thomas Cook. In previous collapses of tour operators, the process for refunding money to customers protected under the Atol scheme has usually taken 20 to 30 days. The CAA said that the Thomas Cook refund programme would be three times larger than any previous scheme, with 360,000 customers. The CAA had said…

Source: The Times September 30, 2019 23:02 UTC