Scott launched a lawsuit in Federal Court last month accusing Veterans Affairs Canada (VAC) of negligence and of violating federal law (the Veterans Well-being Act) in its handling of his file. "The veteran team service manager in Edmonton did not hand over my file to another case manager." "I have made every attempt to contact the minister of Veterans Affairs. 'It's not fair'Critics tracking the veterans file — like NDP MP Rachel Blaney — say Scott's experience fits with what they've heard from other veterans, and describes an overtaxed Veterans Affairs bureaucracy that can't keep up with veterans' pleas for help. When a case manager leaves unexpectedly, or calls in sick, the on-duty case manager is supposed to take over the manager's files.

Source: CBC News June 23, 2020 07:52 UTC