As fascinating as it may sound, working in customer service for a dating app tends to be repetitive and mundane. My official title when hired — community experience associate — made me think I would be engaged in interesting conversations about love and relationships. In reality, the vast majority of “community experience” I end up dealing with involves questions about refunds, forgotten passwords and duplicate accounts. I try to respond in more personal ways to each user, but in most cases, for efficiency, I end up copy-pasting replies. We’d love to help!”Copy, paste, copy, paste, copy, paste.

Source: New York Times July 17, 2020 03:56 UTC