TRAI acting secretary said if an operator fails to meet call drop benchmark in consecutive quarter, the penalty amount will be increased 1.5 times. Photo: MintNew Delhi: Telecom regulator TRAI on Friday issued stringent guidelines to curb call drops along with a penalty of upto Rs10 lakh on service providers if they fail to meet the benchmark for three consecutive quarters. It is a graded penalty system depending on the performance of a network,” TRAI chairman RS Sharma told reporters here. Under the previous Quality of Service Rule, penalty on call drop was Rs50,000 per violation. The regulator also fixed benchmark for radio-link time out technology(RLT) - allegedly used by telecom operators for masking call drop.

Source: Mint August 18, 2017 11:03 UTC