KUALA LUMPUR: Hotels should offer guests a full 23-hour stay to improve satisfaction, says Datuk Seri Tiong King Sing. "I advocated for this change during a recent meeting with hotel industry association representatives in Parliament on October 17. I'm also looking to engage with the Human Resources Ministry and the Home Minister to address any staffing shortages this modification might necessitate," he said on Saturday (Oct 19). The minister then said hotels may be concerned about costs and profits but reminded that customer satisfaction is also critical. These matters will be discussed further in the upcoming cabinet Tourism Development Committee meeting chaired by Deputy Prime Minister Datuk Seri Ahmad Zahid Hamidi.

Source: The Star October 20, 2024 17:49 UTC