He wants to get a replacement card and wants to know whether he can retrieve the balance from the card. A Touch ’n Go spokesman said Surendran’s balance can be refunded upon filing a report with the company. She added that amounts below RM200 could be claimed on the spot at selected Touch ’n Go office, depending on the nature of the complaint. Customers must present the damaged card at selected Touch ’n Go offices and fill up their details, including bank account number. “Surendran does not need to worry that his money is lost, as card transactions are tracked at Touch ’n Go.

Source: New Strait Times September 27, 2017 01:07 UTC