TORONTO — Complaints about the lack of adequate shelter for the homeless in the midst of extreme cold weather have prompted both the City of Toronto and its ombudsman to launch formal investigations. Advocates have said in recent days that they tried to find spots for homeless people in some of the city’s 62 shelters only to be told that they were completely full. The city has said there are still beds available for the homeless, blaming miscommunication for the confusion. The city’s general manager of shelter support, Paul Raftis, said he’s asked staff to review the intake process and communication — in particular the accuracy real-time information about shelter bed availability. “There’s no question we have to review the system that we have in place,” Raftis said at a news conference on Tuesday.

Source: National Post January 02, 2018 21:07 UTC