As personal data gets harder to protect and online banking ever more complex, Indians seem increasingly vulnerable to being ripped off. According to the Reserve Bank of India’s annual report, cases of major fraud reported in 2019-20 added up to ₹1.85 trillion, more than double the previous year’s figure. But low-value online fraud is a worry, too. Ever since banking went mostly faceless, customers have found it difficult to get even a voice at the bank’s end to speak with. So, when nameless callers pretend to be calling from banks, too many recipients of these calls—especially those befuddled by bank apps—are grateful rather than suspicious.

Source: Mint August 25, 2020 15:22 UTC