Tim Hortons franchisees are pushing back against changes implemented by the chain's new owners that are designed to cut costs but will lower the quality of the products, a report suggests. In 2014, Restaurant Brands bought Tim Hortons and merged it with Burger King. Among the complaints are inferior equipment such as coffee carafes, mugs, lids and trays that break more often, the report said. Those money-saving moves have hurt Tim Hortons brand and hurt the franchisees' ability to make money, according to a letter sent to company management and signed by John Sotos of law firm Sotos LLP, which represents the irate franchisees. The company reached out to all of its franchisees in a letter this week from Elias Diaz, the brand president of Tim Hortons, in which he reassured them that "the Tim Hortons brand has been built by thousands of dedicated franchise owners.

Source: CBC News March 14, 2017 15:55 UTC