Customers and consumer groups will be able to check energy suppliers that can install prepayment meters without a household’s permission on the Ofgem website. EDF, Octopus and Scottish Power will still have to make at least 10 attempts to contact a customer before a prepayment meter is installed and carry out a site welfare visit before proceeding. “Our rules on when, and how, a prepayment meter can be installed are clear and we won’t hesitate to take action if suppliers act irresponsibly. “We still have grave concerns about the processes energy firms have in place for assessing vulnerabilities. Late last year, Scottish Power were found to be trying to seek warrants to force vulnerable households on to prepayment meters.

Source: The Times January 08, 2024 09:56 UTC