According to a 2017 Forbes article, “We are at a point where companies need to aggressively innovate their customer experience.” The customer service industry is primed and ready for innovation. Here are three examples of how companies have innovated their customer service offerings and how you can, too. Videos are one of the more powerful, yet untapped, areas of the customer service experience. Don’t be afraid to buckle-down on your customer service offerings and go above-and-beyond what your customers expect. Not only will they be pleasantly surprised, but the better their customer service experience is, the more likely they’ll be to convert into a long-term customer and advocate.

Source: Forbes June 10, 2019 12:22 UTC