Here are three easy-to-learn customer service systems that I use, as a customer service consultant and trainer, to help improve service performance and the customer experience overall. The AWARE Method for Customer Service RecoveryOnce of the most important customer service systems to have in your repertoire is one for customer service recovery: when things go wrong and your customer is upset. As a customer service consultant, I generally recommend my own five-step AWARE™ service recovery framework; although there are other good sequences used by various organizations. [If you’d like a copy of my 5-step AWARE system for customer service recovery, let me know and I’ll send you a printable version for your office use.] ****There are many other important systems that can be deployed to improve customer service; for example, hiring and recruiting benefit greatly from being made systematic.

Source: Forbes February 09, 2019 00:37 UTC